The client support that you can get from your website hosting supplier is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an active account. Timely and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from an actual web hosting provider and not from some reseller. If you acquire a hosting account via a company that doesn't own its servers and it can't access them directly, it is likely that you will wait for a day or two in order to have a response to your question, thus your sites may remain offline for a long time. Alternatively, a company which provides numerous ways of communication and has a support staff available all the time can assist you right away and help you reduce or totally avoid any downtime and potential losses.
24/7 Customer Support in Website Hosting
Our Linux website hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting solutions before you make a purchase or you're a current customer and you have a question or some problem, you are able to contact us at any time, which includes holidays and weekends. We have a number of channels to contact us - a couple of phone lines around the globe for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical matters or any matters which need extra time to research and deal with. Unlike a number of other web hosting service providers, our trouble tickets feature a guaranteed maximum response time of just one hour, therefore no matter what the issue is, it will be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you purchase a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and basic queries. Our agents can help you choose the right package or give you info about our servers, so as to check whether the system requirements for your websites are met. When you're an active client, you can also get in touch with us via email or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that when you employ any of these 2 methods of communication, you'll receive an answer within no more than 1 hour and that’s 24/7, including weekends and official holidays. If you have used the hosting services of other suppliers, even large ones, you're able to compare the reply time considering that it ordinarily takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Servers
Each VPS server plan that we offer features 24/7 customer and technical support, so in case you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to contact us anytime, even holidays and weekends. For your convenience, we provide different means of communication - telephone support with several local numbers worldwide, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems since it'll be much easier to keep track of what is going on. The maximum warranted reply time for all of the email messages and tickets is an hour, however it rarely takes that long to receive support. In case you acquire the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive timely support in general, let alone when you run a whole server, that's why each dedicated server that we offer includes 24/7 support with one-hour reply time warranty regardless of the situation. This service is cost-free for all of the difficulties with your server or the software that was installed from our administrators during the setup, therefore you're able to contact us as many times as you need, even during holidays. You could either open a ticket from the billing area or you can send an email, and the actual response time for either rarely surpasses thirty minutes since we have administrators available 24x7x365. If you need general information about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you could employ our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, which you'll be able to add to your server plan from the billing Control Panel.