In case you’ve ordered a web hosting package and you’ve got certain inquiries in regard to a particular function/feature, or in case you have encountered some difficulty and you need support, you should be able to get in touch with the respective help desk support staff. All hosting companies use a ticketing system irrespective of whether they provide other means of contacting them along with it or not, because the most efficient way to handle a problem most often is to submit a ticket. This model of communication renders the replies exchanged by both sides easy to track and allows the client support engineers to escalate the problem if, for example, a system administrator has to intervene. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you must have no less than two separate accounts to get in touch with the customer service team and to actually manage the hosting space. Constantly switching from one account to the other may often be a headache, not to mention the fact that it requires a lot of time for the majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Website Hosting
Our Linux website hosting
come bundled with an integrated ticketing system, which is an indivisible part of our custom-developed Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in one and the same place – invoices, website files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin dashboards. In the event that you have any technical or pre-sales questions or any problems, you can send a ticket with just several mouse clicks without the need to log out of your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will give you additional info and which may help you resolve any given issue even before you open a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server
account with us and you want to get in touch with our customer support team members, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a totally different client support platform as you’ll need to do with the vast majority of web hosting companies on the marketplace. Our integrated ticketing system will enable you to open a new ticket easily and to go through older tickets using an intelligent search filter. In addition, you will be able to browse the applicable knowledge base articles that our system will present to you on the basis of the category that you pick for your new ticket. You can carry out all of the abovementioned operations without leaving your Hepsia Control Panel at any time, which means that if you experience any challenge or have an inquiry, you can get in touch with our technicians and fix the particular problem in less than an hour via one single support platform.