When your web hosting provider provides live chat support, you will be able to speak to a representative live and find out helpful information or get a problem resolved in a very timely manner. The main advantage of using chat rather than calling to consult with a live person is that you will need just a computer with world wide web access, which means that you won't pay any charges when you're in another state or country. What's more, it is simpler to copy and paste data like domain names, usernames or error messages in other words details that are sometimes hard to provide to the other party on the phone. The live chat is also a much quicker way to contact the hosting service provider's support crew compared to using a ticketing system. What's more, in the event that some situation needs a little more time to be resolved, you're able to do something different while you wait for support on the live chat, therefore you won't waste time - something that's impossible in case you're on the telephone.