If you’ve ever got any queries connected with the hosting service in general or if you experience a problem with your websites, you will have to contact the respective hosting provider’s technical support team. It may not make any difference how soon they will respond if you have an inquiry of a generic nature, but an issue such as an ill-applied app update, for example, may lead to your website becoming damaged or unreachable online. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be offline. In case you offer services or goods online, any downtime will damagingly affect your site and you can lose existing or potential clients. Many hosting providers, particularly resellers, handle e-mails and tickets within 24 hours, but in the electronic world that is much too long, since customers will scarcely ever go back to a website that is not working properly over lengthy intervals.
One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to obtain an answer to a client support ticket or an email. No matter when you contact us, we’ll respond to you within 1 hour max with any pre-sales or technical questions you might have. In fact, our real response time scarcely ever surpasses twenty-thirty minutes. Since we are on duty around the clock, you will always get help in a timely manner and we are aware of exactly how important this is in the Internet era. Soon after you contact us, we’ll respond to your inquiries. If you face any technical obstacle, we’ll take care of it for you, or we’ll provide you with all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
As we realize just how important it is to receive well-timed help, we promise that you’ll never need to wait for more than 60 minutes to obtain an answer to any trouble ticket that you send from your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait around for more than twenty to thirty minutes and this is valid for any inquiry regardless of its nature – general, billing or technical. Furthermore, our client and technical support staff is working 365 days a year, which is the reason why even if you post a ticket during official holidays, you’ll invariably receive a lightning-fast response, which will include the answer to an enquiry, the solution to a complication or the info needed to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never need to spend a whole day hanging around waiting for an answer like you would with plenty of other providers.