Tech Support Channels
A One–Hour Response Time Guarantee
We provide a 60 min response warranty for any ticket or email that you submit to the technical support staff. We will rapidly reply to all typical questions and forward right away the case to our system administrators if further assistance is required. If you order the Managed Services package, we will carry out any of the included server administration services at a time that has been discussed with you earlier.
A First–Rate Customer Care Service
If you need help using our Website Control Panel or with any of the applications that we have installed on the dedicated server for you, you can contact the customer support staff at any time through the ticketing system. What’s more, in case you require help administering your dedicated web hosting server, you can make use of the Managed Services package, that includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and rebooting procedures, data backup hard disk drive space, etc.
A User–Friendly Help Section
Our Website Control Panel is installed by default for each dedicated web hosting plan. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on how to use it. The majority of educational articles in addition video versions that demonstrate all the actions that you can carry out in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.